FAQ
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All sales are final. We are unable to accept returns or exchanges. We are not responsible for lost or stolen packages.
Please check all listing photos and measurements carefully before purchasing. If you have any questions regarding fit, fabrication, or condition, please don’t hesitate to reach out before making your purchase.
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We take pride in guaranteeing the authenticity of all our products. We carefully inspect each item for authenticity and, when necessary, work alongside third-party authenticators.
Should the authenticity of your item ever be disputed by a professional authenticator now or in the future, we will gladly offer a full refund.
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Yes, our archival pieces are available for photoshoots and events in the NYC area. Rental rates are available upon request. Please include your client name, dates, and budget in the contact form.
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With the right care, shoes can last a lifetime. Many of our vintage shoes come with new heel caps, soles, or rubber tips already installed.
As you enjoy your shoes, keep an eye on the soles and heel caps. Bring them to a cobbler before they are worn down completely -- soles and heels caps can be replaced indefinitely, but the upper part of the shoe, once damaged, is harder to repair.
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Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.
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Once your order ships, you’ll receive a tracking number via email.
Please track your shipment carefully, as we are not responsible for lost or stolen packages.
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We currently only ship within the USA via our website, but we hope to add international shipping options soon.
If you are interested in an archival piece or placing an order over $1000, please contact us to discuss international shipping arrangements.
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We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods at checkout.
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To be notified when we release new items, sign up for our newsletter and follow us on Instagram at @valhallavintage.